iDomains Terms & Conditions
If a service has been requested and paid for, no refund will be given if the customer backs out, unless work has not yet started. With regards to domain names all domain names are secured on behalf of the customer within 5 minutes of the sale, these therefore are legally binding straight away. No refunds can be given on domain name registrations. All of our Invoices have a link at the bottom of them to our T&C'S on our website, and all of our invoices are e-mailed out within 24 hours of purchase. The reason we email them is so that we can trace them to ensure that every customer receives their invoice immediately and if they need to they can read all of our Terms and conditions. If any e-mails are delivered to your junk mailbox we cannot be held responsible for this. We are dedicated to providing a top class service to ALL of our customers if any help or advice is needed please contact our support team on the main landline number on our website.
Please note that in all business to business transactions, no cooling off period is given. This is in accordance with government legislation, for full details please follow the link below.
We add all of our Customers onto the search result map listings with 5 Keywords, we set this service up and the search engines physically send out a postcard with a verification pin on this to all of our customers business or home address ( we ask which they prefer at point of sale ) we can not physically set this up until the customer calls us with this verification Pin, again this service is traced by us to ensure your post card has been sent, we do not accept any liability for these going missing in the post. If for any reason 14 days after the point of sale you have not received your pin from the search engine company, please contact us and we will request them send another one out to you. This Service is included with EVERY website and domain registration we do. We cannot control if the search engine lists these maps services, some are successful and some Aren't. this is out of our Control and down to the search engines themselves. Again Map listings rotate to give everybody a fair chance online so we cannot accept any responsibility for this, this again is down to the search engines.
If Google change their algorithm which they do every 6 months or so, rankings will be affected and we will on occasions require fresh website content written by the customer. We cannot be held liable for loss of rankings when algorithms change.
Duplicate content is no good on websites so customers must inform us if they have other websites out there that have similar content as this will damage the work we do and cannot be held liable for this.
All domain names come up for renewal on a 12 monthly basis, this is standard practice and applies to every domain name on the internet, everybody has to renew domain names. As we host thousands of them they automatically renew 60 days prior to the 12 month period from which you purchased it. if you do not wish to keep your domain name you must put this in writing to us 90 days prior to renewal otherwise they will automatically renew. Once a domain name has been renewed there is nothing idomains ltd can do about this, We act as a third party agent to the relevant governing body to whom which domain renewals are paid to. All Domain names have different re-licensing fees to the relevant registras, we charge a flat fee of £39+vat annually, this includes us doing all the paperwork and paying the relevant fees to the regulatory bodies concerned it also includes us setting up and hosting any email services on your domain names. If you wish to transfer your domain name to another ISP we will gladly do this for you and we charge a flat fee of £50+vat to transfer domain names away from us to the relevant ISP you wish to change to. ( please be aware that EVERY ISP has to charge domain names on an annual or 2 yearly basis ) Every single domain name on the internet has to pay this. All domain names are kept on our Servers with our Web masters so that when they do come up for renewal we are always on top of them and people dont forget and lose their domain names. when we transfer domain names out we change the registrant details to the customers details and the technical details will be that of your new ISP.
As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals all domain names will automatically renew 60 days prior to renewal unless written notice is received stating otherwise. Once a domain name has been registered we are unable to alter them in name or extension, should additional domains be requested they will be chargeable at the current market rate plus admin fees. if management review a cancellation for a domain name and a succesfull refund is issued a £100 admin fee is payable.
iDomains state that all minor changes (adding 10 images, changing contact details, etc) on our websites will be done as part of the yearly fee we charge. However, we reserve the right to charge an hourly fee of £35 + VAT for changes that exceed our fair usage policy. For example, if a customer requires more pages of design or anything that will take our designers more than 10 minutes to do in any set quarters of the hosting year then these changes will be chargeable.
We will work with our customers to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customer′s needs, cancellation of the project must be made in writing by the customer. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain a fee on the percentage of work completed.
Due to the electronic and virtual nature of our work, no physical product will be delivered. However we aim to complete the requested services in 14 days from the date on which the customers material is received. The Client must work with ourselves to complete the web site in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the payment, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to finalise and publish any products or services if the Client does not acknowledge receipt of prototypes within a 30 day period. In this case, changes to products and services will become chargeable at our standard hourly rate of £30 + VAT. We will not be held responsible for significant delays that are outside of iDomains Ltd control. Examples include, but are not limited to:
- Lack of detailed documentation on the subject matter where requested
- Lack of logos or design ideas where requested
- Lack of return communication or correspondence
- Failure to make required decisions
- Significant illness
- Acts of God
- Other significant disruption
Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all deposits will be forfeit. All our websites must be hosted on the hosting service of our choice and are non-transferable. Should a customer wish to leave our services, the domain name will be made available for a administration fee within 10 working days of receipt of the cancellation request. Domains are not transferable when nearing renewal. Should the domain be nearing renewal, an additional fee will be required to renew the domain to allow transfer.
As we register large amounts of domain names in bulk on a daily basis, all domain names are registered under the name idomains/Steve Mouland as we have an account and this enables us to register domain names quickly. If you wish to have your domain name(s) transferred into your personal or business name, please alert us and this will be done instantly. Our clients own their domain names.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
All websites require hosting on the internet. Our hosting term runs for 12 months at a time and if we do not receive written confirmation from you 60 days prior to the exact date from the previous year it was set up, then this will automatically renew and cannot be reversed. We buy hosting space so we act as a middle man so once a renewal has been done it cannot be reversed, we state on all of our invoices that hosting is free in year one, after that it’s a flat fee of £100 per annum. The same applies to all domain names these are set to Automatically renew unless we get written confirmation from you 60 days prior to the domain name coming up for renewal. If a customer decides to cancel their website midterm and there are some months remaining on the hosting, no refunds will be given as the hosting packages are priced per annum and cannot be broken down pro-rota.
We reserve the right to change these terms and conditions at any time, but if there are ever any increases in domain name renewal fee or hosting we will alert you.
Customers must send in all imagery for the websites we build, and content that is sent in to us that is from another website you have we are not liable for any license fees for artwork that may have been provided. That is the customers obligation to find out if they own the images on their websites, any fines leading from un-licensed imagery we have been told to use will be passed to the customer who purchased the website and this will remain their liability.